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The Substance of Style
December 15, 1999 03:00 AM ET
by David Needle and Bronwyn Fryer


More megahertz. Quicker connections. Faster throughput. When it comes to PCs, processors and power are the talk of technology. But let's face it--with today's computers becoming everyday household appliances, shape matters too. And while manufacturers are quick to ramp up RAM, boost hard drives and automate software, no one can dispute that these homely machines need a serious fashion makeover before users will gloat over their computers the same way they ooh and aah over their wide-screen televisions.


No one can dispute that these homely machines need a serious fashion makeover before users will gloat.

This is not a new criticism of computers, but what is new is that computer makers finally seem to be paying attention. Why has it taken the computer industry 25 blinking years to make a computer that's easier on the eyes? Simple: as PCs get more similar internally, manufacturers are responding by making them more different externally.

Determined Design
Sony (SNE), Acer and NEC (NIPNY) began trying to add a new aesthetic a few years ago, without much success. Apple's iMac is the best current example of innovative design. And of course Apple has changed the shape of computers before--with its PowerBook 500 series in 1994 and with the original Mac in 1984.

Even earlier, the basic, crude design of the first Apple computer, aimed at the hobbyist market of the 1970s, was quickly overhauled--resulting in the more consumer-friendly, and wildly popular, Apple II. While Steve Wozniak had invented the Apple for kicks, Steve Jobs saw its market potential and outfitted the Apple II with a curvy, plastic casing that became a fixture in school systems across the country. (Sadly, it still is in some underfunded schools.)

Not to say that design is everything. Most everyone was wowed by the sleek black look of another computer Jobs helped create, the Next Cube, but sales were dismal. With the iMac and iBook, Jobs and company are back in form. The smooth, colorful, translucent designs have the PC world taking notice. "The iMac is a fantastic proof point that consumers will buy style," insists Matthew Nordan, an analyst for the Forrester Group. "Style over cheap. Style over software availability. Style over ease of support."

International Data Corp. analyst Schelley Olhava bolsters that point: "The real success came with the iMac. It showed people were willing to buy a cool-looking computer even without some of the legacy items like a floppy disk drive and older ports."

The computer industry has "an obsession with product attributes that you can measure empirically" like processor speed, and hard drive capacity, says Jonathan Ive, head of the Apple industrial group behind the iMac. "The industry has missed out on the more emotive, less tangible product attributes," Ive told Apple's Media Arts publication. (Apple declined to talk with Upside.)

Apple deserves the credit not only for recognizing that style matters but also for starting a trend that will almost certainly continue for the next few years. PC makers are hoping that aesthetically pleasing computers will help alleviate two pressing industry problems: commodification and saturation. "Acer introduced a violet-colored PC years ago and there have been other attempts to change the look of the PC," says IDC's Olhava. "But they weren't successful because the PC wasn't the commodity item it is today.


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